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Testimonials

To Whom It May Concern

With well-earned respect, Cowperwood Company highly recommends Robert Williams and the entire Incredible Floors team for any flooring projects, commercial and residential, large or small.

With over 25 years’ experience working with Incredible Floors, from new construction, office remodels, to complete full building re-carpeting, he and his team come to each and every job with the utmost professionalism.

Although based in Houston, Cowperwood Company does not hesitate to employ Incredible Floors to travel around the country from state-to-state for all of our flooring needs. With having a majority of Federal tenants within our buildings, we depend on Robert to provide employees who are able to pass a Federal background check. He has, without fail, been able to pull from his team for each of those installations.

The success of any flooring installation depends, in large measure, on the team assembled and the team’s ability to communicate and work collaboratively towards the goal. Incredible Floors service is excellent and their contribution to the Cowperwood team is commendable. Robert and his long-time staff support each other seamlessly, work diligently, and communicate as a team to successfully complete each project.

Again, Cowperwood Company highly recommends Incredible Floors led by Robert Williams and welcome their contribution to all of our future flooring needs.

Thank you,
Michelle K.
Cowperwood Company
Asset Services Manager

"The need to replace a perfectly beautiful floor could not have come at a worse time! My only daughter was getting married 2 months before I discovered a water leak had damaged the beautiful 5" wood floor in the master bedroom of my fairly new home. The first thing I did after the wedding was to contact 3 different plumbers and several floor repair companies to learn how to fix a very expensive problem. Incredible Floors was recommended by one of the plumbers and I only called them to be sure I had been diligent to find the best people to come into my home with the strong home of being taken care of, versus taken advantage of. I have replaced floors and showers too many times to count, but I have never felt taken care of and helped in 30 years of various home repairs-- the actually cared about me! Robert and Cyndi came to my house evaluated the potential to repair versus totally replace the floor and ONLY wanted to do what was right, most affordable and necessary rather than give me an invoice. Robert (who was the floor man and NOT the plumber or insurance adjustor) was the one who discovered reason that water had leaked into the bedroom (the result of outside watering). They spent time looking at the entire situation and did not let a suspicion overrule truth. I had been all set to go with another company, but wanted to be sure I had surveyed more than one company. Thank God I went to see them. Upon the first conversation I was certain the "knew" the business, had been around the block man times, had seen every conceivable problem in a home, and were not simply looking to "close a deal". Get this, AFTER the job was complete, they both came back (and on Christmas Eve, no less!) to see how it looked and to be sure it was "right". The workers were kind, spoke English, and respectful of me and my home. Thank you Robert and Cyndi for being efficient, feeling sorry for a lady trying to fix a problem that shouldn't have occurred and for doing it right the first time!"
- Jan Pearson
"Incredible Floors did an incredible job for my dental office. Their work crew of three was on time and stayed late until finished on two separate weekends. Even with some heavy equipment to move, they managed to avoid damage and got it back to its location without a problem. The carpet tiles look great and the vinyl wood planking looks very nice. Ms. Williams did an excellent job for us and I would highly recommend this company."
- John Zummo DDS
"Incredible Floors is the perfect name for this business. Not only did we get beautiful carpet and hard wood floors at an reasonable price, we gained a friendship with Cyndi and Robert. We were treated like family. The professionalism carries from them to their installers. They were incredible. They were always available and checking to make sure things were done correctly and that we were happy with the results. The installation was complete and done in a timely manner. I strongly recommend "Indcredible Floors" if you want good caring, professional service."
- Carol Neal
"Cyndi and Robert,
Thank you for helping me with my daughter's bathroom I really appreciate your advice. Also I want to tell you the guys that did the work were courteous and worked very well they also cleaned up after their mess."
I appreciate your consideration,
- Maria and Sofia

"I thought the work was excellent. Your techs came when they said they would. Got right to work; didn't waste time. I have no reservations about recommending Incredible Floors to friends and neighbors."
- Joyce Wagner

"I love my ceramic tile floors! Your guys did a fantastic job! They were very hard workers too. They stayed late every night to get the job done! Thank you so much for the hard work they did!
You have the best quality product at the very best price."
- Betty Goss

"Robert and Cindy were very helpful with suggesting ideas, revising the estimate, etc. They drove down to my house several times during the demolition and installation to make sure everything was going OK. They asked the floor installers to come back one more time to clean the floors when they were finished, and volunteered help with moving furniture, removing tape, etc. I was very happy with my installation and the advice they offered."
- Marian D. Kemah, TX

"They did a great job! They were very nice, attentive to our needs, and courteous."
- Houston, TX

"They did an excellent job and the carpet and hardwood floors look great. They helped us decide all aspects of the floor with out pushing. The price was very reasonable and the questions they answered were perfect."
- Angi J. Katy TX

"Robert and his staff at Incredible Floors were....well, INCREDIBLE! My wife and I had a great experience. From picking out colors and talking about options until the carpet went in everyone at Incredible floors was extremely helpful. The service was not only great but also lightning fast as well. We ordered the carpet on Tuesday, it came in on Friday, they called and asked when we wanted installed and we said tomorrow? They were there at 10am Saturday and gone that evening! They did a great job on the "tear out" and install and did what most contractors don't do: CLEANED UP AFTER THEMSELVES! Price was better than any others I found."
- Larry M. Houston, TX

"Very professional, they were on time, fair, clean and did a very good job."
- Behzad A. Houston, TX

"I have been the Director of Operations for Associated/ACC International, Ltd for the past 29 years. Over the last 25 years Associated has used Incredible Floors to install broadloom, carpet tiles, ceramic tile, sheet flooring, and vinyl plank for many of our national accounts. Incredible’s crews have performed installations for the following national retail chains:

  • Barnes & Noble Bookstores
  • Fry’s Electronics
  • Footlocker
  • Lady Footlocker
  • Champs Sports
  • Toys R Us
  • Babies R Us
  • Follett College Bookstores

Associated/ACC International has always depended on Incredible Floors to perform quality installations often under difficult conditions while maintaining a high level of professionalism and courtesy. I do not hesitate to recommend Incredible Floors to anyone looking for excellent installations at competitive pricing."
- Robert O. Millburn, NJ

"Our design firm, A.K.W. Interior Designs Unlimited, Inc. has had the extreme pleasure of working with Robert Williams and his outstanding team of professionals for over 22 years on projects ranging from hotels, restaurants, yachts, and convention centers to private residences. They have always approached every project with our same philosophy of putting the client's needs and expectations at the forefront. Incredible Floors has always met our project deadlines and most times, exceeds our expectation. Most importantly, if there are any problems, they provide solutions and never leave a project until our clients as well as ourselves, are nothing less than 100% pleased. We consider Incredible Floors to be a dedicated, trustworthy valuable member of our team."
Alicia W. Medina, TX